Installation

Hooking Up

How do I hookup my TV or VCR to receive UTV cable services?
How to hookup my VCR?

Reception/Signal

It's just not working. What should I do?
Why don't I get any channels (or maybe only one or two)?
Why do I only get channels 2 through 13, but no others?
Why can't I get channel 7 (and maybe ch. 9)?

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Hooking Up

How do I hookup my TV or VCR to receive UTV cable services?

Cable TV service is already activated in your room - you do not need to call anyone for activation. All you need to do is connect your cable-ready TV or VCR to your room's wallplate using a coaxial cable.

How to hookup my VCR?

If you are connecting your VCR to receive UTV cable services, just connect your coaxial cable from the wallplate to your VCR INPUT. Then connect another coaxial cable from the VCR OUTPUT to the INPUT on your TV.

Recepition/Signal

It's just not working. What should I do?

Before calling with a reception/signal problem, please carefully check your own equipment. Most reception problems are due to problems with the viewer's equipment.

• Is the incoming jumper cable snugly connected to the wall plate and your TV? Do NOT overtighten.
• If you have a cable-ready TV you must program it to recognize each of the active UTV channels or you will not be able to see them all. Follow the instructions that came with your TV.
• If you are only receiving the lower channels, you may have an older TV set that is not cable-ready. If this is the case you will have to purchase a converter box capable of receiving all 61 channels. You can also use a cable-ready VCR as a converter and run the signal from your wall plate to your VCR and then to your TV.
  

Why don't I get any channels (or maybe only one or two)?

Check to make sure that your television is correctly connected to the Cable TV wall outlet. Try using a neighbor's connecting cable or television in place of your own. If you still have problems, check to see if you're the only one on the floor or in the building to have problems. Then, call the Help Desk at 1-4000 to report the outage.

Why do I only get channels 2 through 13, but no others?

Check to make sure that your television is a "Cable-Ready" model. If it is not, you will need to purchase a converter (or use a Cable-Ready VCR) to allow your set to tune channels 14 and up.

If your set is Cable-Ready, check to make sure that you have correctly set the television to the "CATV" or "CABLE" mode. If your television is set for the "normal" or "off-air" mode, it will not be able to receive cable channels above 13 unless programmed for cable.

Why can't I get channel 7 (and maybe ch. 9)?

If you have good pictures on almost all channels, but have a really bad problem on channel 7, then you are probably using an inferior or damaged cable. Replace all old or thin cables with a new or better cable. Thin cables, as provided with video games and VCR's tend to have poor shielding, and will be the likely cause of this problem.

Your computer game adapter may also be the cause of the problem with signal. You may need to remove the adapter to clear any signal problem. Please check this before calling for service.