Cable TV service is already activated in your room - you do not need to call anyone for activation. All you need to do is connect your cable-ready TV or VCR to your room's wallplate using a coaxial cable.
If you are connecting your VCR to receive UTV cable services, just connect your coaxial cable from the wallplate to your VCR INPUT. Then connect another coaxial cable from the VCR OUTPUT to the INPUT on your TV.
Before calling with a reception/signal problem, please carefully check your own equipment. Most reception problems are due to problems with the viewer's equipment.
- Is the incoming jumper cable snugly connected to the wall plate and your TV? Do NOT overtighten.
- If you have a cable-ready TV you must program it to recognize each of the active UTV channels or you will not be able to see them all. Follow the instructions that came with your TV.
- If you are only receiving
the lower channels, you may have an older TV set that is not
cable-ready. If this is the case you will have to purchase
a converter box capable of receiving all 61 channels. You can
also use a cable-ready VCR as a converter and run the signal
from your wall plate to your VCR and then to your TV.
to make sure that your television is correctly connected to the
Cable TV wall outlet. Try using a neighbor's connecting cable or
television in place of your own. If you still have problems, check
to see if you're the only one on the floor or in the building to
have problems. Then, call the Help Desk at 1-4000 to report the
Check to make sure that your television is a "Cable-Ready" model. If it is not, you will need to purchase a converter (or use a Cable-Ready VCR) to allow your set to tune channels 14 and up.
If your set is Cable-Ready, check to make sure
that you have correctly set the television to the "CATV" or "CABLE" mode.
If your television is set for the "normal" or "off-air" mode, it
will not be able to receive cable channels above 13 unless programmed
If you have good pictures on almost all channels, but have a really bad problem on channel 7, then you are probably using an inferior or damaged cable. Replace all old or thin cables with a new or better cable. Thin cables, as provided with video games and VCR's tend to have poor shielding, and will be the likely cause of this problem.